Comprehensive IT Management

Every company has different levels of IT monitoring and management needs. As such, our Managed IT services provide both Remote Monitoring & Managment as well as onsite support to make sure you have the support you require.  When you outsource your IT functions to CHR, your organization can focus on growth and innovation instead of getting mired down in the day-to-day maintenance of IT systems.

Remote Monitoring & Management includes:

  • 24x7 Service Desk and NOC
  • 24x7 Server Monitoring
  • 24x7 Network Monitoring
  • Remote control of workstations and servers for quicker remediation of issues
  • Remote access to devices for quicker network issue resolution

When issues arise that cannot be resolved remotely, CHR will dispatch a technician to your location as part of your monthly service plan.

Onsite Support includes:

  • Workstation, Server and Network troubleshooting
  • Workstation deployment and setup
  • New hardware and/or software installation
  • Vendor meetings (printers, phones, etc.)

 

Comprehensive Network Monitoring Includes:

  • Connectivity monitoring - For network devices such as routers, switches, servers, applications, printers and practically any other device.  
  • Real-time Dashboards & Alarms - Alarm dashboards can show up-to-the-minute status of critical network links, bandwidth utilization, network latency, response times and other critical network issues.
  • Remediation of Your Infrastructure - Proactively resolve issues to alleviate downtime and increase operational efficiency.

24×7 Server Monitoring & Management

Every minute a server is down, your business is impacted. CHR provides around-the-clock management and monitoring for a broad array of platforms, including Windows and Linux.

Leveraging best-in-class tools and industry practices, we ensure your servers are performing to maximum efficiency, address key issues and help develop a corrective plan of action.

Server Monitoring Includes:

  • Processor Utilization
  • Disk Utilization
  • Memory Utilization
  • UPS Performance (if available)
  • Network Services
  • Application Services
  • Network Traffic

Server Management Includes:

  • Proactive Remediation for Monitored Conditions
  • Patch Management
  • License Compliance
  • Monthly Review of Server Event Logs
  • Validation of Antivirus Protection
  • Virus Scanning
  • Active Directory Management
  • Onsite and Hosted Microsoft Exchange Management
  • Hosted Office365 Management
  • Server Application Vendor Management
  • Microsoft Azure and Amazon EC2 Cloud Server Management
  • VMware Management
  • Microsoft Hyper-V Management

24×7 PC Management

Employees depend on you to keep their PCs running at their best, whether in the office or on the road.

CHR helps maximize employee productivity levels by keeping all PCs up-to-date with the most current patch levels and antivirus protection.

Our 24×7 PC Management helps you keep your computers and users operating at peak performance from anywhere.

Get In Touch

For questions or comments, please complete the form below and CHR representative will contact you.