Start focusing your IT budget on something other than system maintenance!
An estimated 78% of IT budgets is spent on managing existing systems and software infrastructure. Why not leverage an affordable, world-class IT management solution from a company that has proven experience? With our Managed IT Services suite of managed solutions, you can reduce operational costs associated with managing IT networks and free yourself from capital constraints and resource restrictions.
CHR offers comprehensive services to secure and optimize your server, firewall, router, ethernet switch and network. Server Monitoring & Management includes processor utilization, proactive remediation for monitored environments, disk utilization, patch management and many more comprehensive services.
Cloud Solutions offer a scalable, flexible and affordable solution that allows businesses to connect to their office and clients across the country. Along with our Managed NOC Services, we can you provide you with a team of engineers to help run and optimize your cloud operations. Visit our Cloud Solutions page for more detail.
We offer an IT Assessment which provides the economical and reliable business continuity our client's demand. With an extensive review of your technology infrastructure you will receive a comprehensive report that will show you how to reduce cost and improve operational efficiency. For more information on what this assessment includes, please view our IT Consulting page.
24x7 Service Desk
Quality customer support for something as critical as your IT is a must. We staff a team of seasoned IT experts to help enhance the level of customer satisfaction. We help your staff increase productivity, improve resolution times, and meet compliance standards. Our resolution processes are based on industry best practices, such as the IT Infrastructure Library (ITIL).
Our Service Desk serves as the Single Point of Contact (SPOC) for all Client support requests. The primary function of our team is to ensure that the client's requests are being handled correctly and timely -- whether you call in by phone or utilize the CHR web ticketing portal. The Service Desk will manage your reported issue and provide resolution. If the issue cannot be resolved remotely, we will consult with you on options available for problem resolution. Primary functions of our service desk include:
- 24/7 Support
- Staffed by 100% CHR Employees
- After-Hours Critical Support
- Incident remediation and resolution
- Incident Management:
- Change Management
- Vendor Management
- Escalation Management
- Multi-Tier Support Skillsets
- User account administration
- Remote desktop support
- IT Dispatch
- Procurement Services
The result of implementing CHR Support Services provided GCS with expanded 24x7x365 coverage. The solution also provided GCS with the ability to enhance the professional handling of customer issues and timely response of alert notifications. […]Brian Kirby, Global Convergence Solutions