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  • Remote Monitoring for Business

    Remote Monitoring & Management

Ensure your IT plan aligns with your business plan

When IT is not aligned with the business, the company suffers. We can help you improve the functionality of your IT department and ensure your IT plan is in alignment with the business plan. Time that should be spent looking forward is spent maintaining a less than optimal IT system. By outsourcing IT functions to experienced professionals, your organization is able to take back time spent on maintaining IT to focus on growth and innovation.

Powerful Yet Simple

Ease-of-use and simplicity that delivers enterprise scalability on the largest and most complex infrastructures across the globe.

Comprehensive Network Monitoring

Connectivity monitoring for network devices such as routers, switches, servers, applications, printers and practically any other device.

Real-time Dashboards & Alarms

Alarm dashboards can show up-to- the-minute status of critical network links, bandwidth utilization, network latency, response times and other critical network issues.

Network Performance Trend Reports

Track and trend network availability and performance parameters such as network interface utilization, error rates, connectivity failures, latency and any other technical items from a service-level perspective.

Notification & Logging

Receive alerts or notifications on any alarms you desire and have an archive of metrics specific to your network.

Remediation of Your Infrastructure

Proactively resolve business-effecting issues to alleviate downtime and increase operational efficiency .

24×7 Device Monitoring & Management

Network devices, including switches, routers, firewalls, and more, are a key part of your IT environment. With CHR, we constantly monitor and manage the performance of your network devices, making recommendations and changes to the system as needed in order to optimize the health of your network environment. When issues do arise, we will work with you to resolve issues immediately.

24×7 Server Monitoring & Management

Every minute a server is down, your business is impacted. CHR provides around-the-clock management and monitoring for a broad array of platforms, including Windows and Linux platforms. We leverage best-in-class tools and industry best practices to ensure your servers are performing to maximum efficiency. We work with you to address key issues and help develop a corrective plan of action.

Server Monitoring Includes

  • Processor Utilization
  • Disk Utilization
  • Memory Utilization
  • UPS Performance (if available)
  • Network Services
  • Application Services
  • Network Traffic

Server Management Includes

  • Proactive Remediation for Monitored Conditions
  • Patch Management
  • License Compliance
  • Monthly Review of Server Event Logs
  • Validation of Antivirus Protection
  • Virus Scanning
  • Active Directory Management
  • Onsite and Hosted Microsoft Exchange Management
  • Hosted Office365 Management
  • Server Application Vendor Management
  • Microsoft Azure and Amazon EC2 Cloud Server Management
  • VMware Management
  • Microsoft Hyper-V Management

24×7 PC Management

Employees depend on you to keep their PCs running at their best, whether in the office or on the road. CHR helps maximize employee productivity levels by keeping all PCs up-to-date with the most current patch levels and antivirus protection. Our 24×7 PC Management helps you keep your computers and users operating at peak performance from anywhere.

The result of implementing CHR Support Services provided GCS with expanded 24x7x365 coverage. The solution also provided GCS with the ability to enhance the professional handling of customer issues and timely response of alert notifications. […]

Brian Kirby, Global Convergence Solutions
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