Frequently Asked Questions

Our partners value CHR as an innovative company that excels in providing advanced services that are not typical in the “local IT services” market.

CHR clearly understands the goals of our clients to create a strategic partner for NOC management and trouble ticket management to free the client’s internal team so they can focus on strategic areas, not on firefighting. CHR provides the following key outcomes for all our partners.

• Increased Operating Efficiency – CHR will provide operating efficiency, reactive culture and give your internal teams the ability to focus on strategy. Let our team shovel the coal into the furnace below the deck of the ship while your team stands up top and set’s the vision to drive company revenue!
• Next Generation Solution- CHR offers best of bread systems to support our dedicated staff which include CA UIM NOC platform, Microsoft CRM, and other leading frameworks
• Real-time Dashboards – A new approach to executive and management analytics by not only providing strategic reporting, but cutting edge real-time dashboards to support. CHR’s solution not only provides our internal team such dashboards, but the client’s team as well.

A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments.  As an MSP, the CHR Team can act as the client’s IT Department or can simply augment the IT staff that is already in place.

When engaging a managed service provider, you do not relinquish overall managerial control and responsibility for the IT operations being outsourced, and thus remain accountable. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.

The MSP will handle the often time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realize the benefits of moving many of their day-to-day operations to a third party.

Businesses of all sizes and in all industries use Managed Services for a variety of different reasons.  Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control.  Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects.  Companies that need 24x7x365 monitoring and alert will engage an MSP to assist with that coverage.

CHR offers Managed Services to a wide variety of industries including telecommunications companies, Manufacturers, Oil and Gas companies, Insurance companies, and retail establishment.  While most of our managed IT clients are in the greater Houston area, CHR has Managed IT customers nationwide.

The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need need arises, CHR will dispatch technicians to your site to handle those issues.

Customers can reach our Help Desk 24x7x365 and  receive help from a live technician. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your enterprise needs by maximizing uptime and addressing issues as soon as they occur.

The CHR Help Desk is available 24 hours a day, 7 days a week, 365 days a year

CHR will develop IT security policies for your specific enterprise. In addition, CHR can do CyberSecurity testing, employee training, and even reviews.

CHR server and network engineers carry a large variety of industry certifications including from Cisco and Microsoft.  These certifications cover key areas such as Security, Routing, Switching, Active Directory, Exchange, ADFS, and others.