Services Managed IT Services 24x7 IT Support

Enhance The Customer Experience With Excellent Support

Our 24zx7 Outsourced IT Support Desk is comprised of IT professionals trained to enhance the customer experience and improve customer satisfaction. They help your staff increase productivity, improve resolution times, and meet compliance standards. Our resolution processes are based on the industry best practice known as  IT Infrastructure Library (ITIL).  

The Service Desk serves as the Single Point of Contact (SPOC) for all support requests, providing outsourced  & 24x7 server monitoring.  Whether you call in by phone or utilize the CHR web ticketing portal, we ensure all requests are being handled accurately and timely.  If the issue cannot be resolved remotely, we will consult with you on options available for resolution.

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Service Desk Functions Include:

  • 24x7 IT Support & Server Monitoring
  • Staffed by 100% CHR Employees
  • After-Hours Critical Support
  • Incident Remediation and Resolution
  • Incident Management:
  • Change Management
  • Vendor Management
  • Escalation Management
  • Multi-Tier Support Skillsets
  • User account administration
  • Remote desktop support
  • IT Dispatch
  • Procurement Services
  • Remote control of workstations and servers for quicker remediation of issues
  • Remote access to devices for quicker network issue resolution
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Server Management includes:

  • Proactive Remediation for Monitored Conditions
  • Patch Management
  • License Compliance
  • Monthly Review of Server Event Logs
  • Validation of Antivirus Protection
  • Virus Scanning
  • Active Directory Management
  • Onsite and Hosted Microsoft Exchange Management
  • Hosted Office365 Management
  • Server Application Vendor Management
  • Microsoft Azure and Amazon EC2 Cloud Server Management
  • VMware Management
  • Microsoft Hyper-V Management

 Onsite Support includes:

  • Workstation, Server and Network troubleshooting
  • Workstation deployment and setup
  • New hardware and/or software installation
  • Vendor meetings (printers, phones, etc.)


24x7 PC Management

Employees depend on you to keep their PCs running at their best, whether in the office or on the road. CHR helps maximize employee productivity levels by keeping all PCs up-to-date with the most current patch levels and antivirus protection. Our 24×7 PC Management helps you keep your computers and users operating at peak performance from anywhere.

Get In Touch

For questions or comments, please complete the form below and CHR representative will contact you.