NOC Monitoring is a crucial tool your IT team should have. A NOC Monitoring solution consolidates data relayed from all the connected hardware within a network and reports any data outside of the predetermined parameters as an alert. A monitoring service provides organizations with powerful intelligence that can help minimize downtime and save you money.
How does it save you time and money? Well, to properly monitor a network 24 hours a day, 7 days a week, 365 days a year in house – you need at least 10 employees. We figure with 10 NOC and service desk technicians, you can always have 2 active employees per rotating shift and account for PTO. However, it is recommended to have 12 employees to cover monitoring. Then to think of the salary for these technicians ~ average salary is $60k and assume you have the recommended staff of 12, that’s $720k per year plus benefits and administrative costs. That’s a good chunk of change.
But wait! There’s also the capital investment in hardware and software. Depending on your company’s unique needs, the software alone can cost anywhere from several thousands to millions of dollars. Combine that expense with the staff hours required to integrate and maintain a monitoring solution can be too much for many companies to support in house.
Outsourcing your monitoring can be a positive impact to your organization in several ways:
- Improve the efficiency of hardware
- Improve uptime and network security
- Reduces loss of revenue
- Improve your image by being seen as a reliable and high-performance organization
We recommend finding a MSP that can help you with your NOC Monitoring – like CHR. With a monitoring solution, your MSP will receive an alert when an issue is detected and perform predetermined tasks to resolve that issue. In the event the issue needs to be escalated, your MSP should contact the relevant parties, whether that is to your internal staff or a vendor. The MSP should handle the calls so you don’t have to. And lastly, your MSP should provide a customized runbook, which is a gameplan for the monitoring service and establishing what needs to happen in predetermined situations.
Whatever unique needs your organization has, your MSP should work to cover them. Contact us if you want to learn more about CHR’s NOC Monitoring service.
