Glossary

Managed IT Services

Managed Service Provider (MSP): a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. 

Small to Medium Businesses  (SMBs): a business that has different IT requirements, due to it's size; they often face different IT challenges than large enterprises; and IT resources (usually budget and staff) are often limited.

NOC Monitoring

NOC: NOC stands for Network Operations Center and is a centralized place where administrators can monitor and maintain networks and operations. A NOC monitors your network to ensure everything is functioning properly and can alert you when issues occur.

NOC Monitoring: NOC Monitoring is the action and services a NOC provides. That is the monitoring and management of your networks to ensure the proper functioning and to alert you of any issues.

SOC: SOC stands for Security Operations Center and is a facility where a centralized team handles technical security issues and threats. The goal of a SOC is to detect and respond to any and all cybersecurity threats in order to avoid catastrophic data breaches or hacking. SOCs can monitor your networks, servers, databases, applications, and more.

Backup & Disaster Recovery

Business Continuity & Disaster Recovery (BC/DR): a predefined set of policies and procedures regarding an organization’s IT infrastructure that are put in place to allow the organization to stay active during or recover from a disaster.

Disaster Recovery as a Service (DRaaS): utilizes cloud computing to backup and store resources on a cloud system to protect data from issues caused by a disaster. In the event of a system-wide failure resulting in data loss, the cloud will have a complete system backup to allow for business continuity.

Servers: where almost all data resides, including applications, operating systems, configurations, and system state.

Patch Management

Patch Management: patch management is a service that allows us to routinely patch and update software based on predefined policies and schedules.

Cybersecurity

Cybersecurity: Cybersecurity refers to the security, confidentiality, and integrity of online information. Things CHR Solutions can protect you from include spam, phishing, malware, and ransomware.