With our Service First promise, we guarantee a response time of just 10 minutes or less from the moment we receive an alert. Because we’re singularly focused on managing IT services for small and medium sized businesses, you can focus on what matters most, the bottom line. Our team of experts is just a phone call away.
9 reasons you can count on CHR to keep your business up and running
- Customer Service Is Everything – We work closely with our clients, keeping excellent communication and building on previous relationships. We’re always mindful and critical of our service delivery, responsiveness, timeliness, and client satisfaction.
- Around the Clock – Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
- One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- Quick Response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Reputable – CHR Solutions has been around since 1998, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
- Business Savvy – We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
- Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
- No Geek Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
- 100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
The result of implementing CHR Support Services provided GCS with expanded 24x7x365 coverage. The solution also provided GCS with the ability to enhance the professional handling of customer issues and timely response of alert notifications. […]Brian Kirby, Global Convergence Solutions